At Nirvana Aromas, we want you to be completely satisfied with your purchase. If you are not happy with your candles, we are here to help. Please review our Refund and Returns Policy below.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Return Period: You have 7 days from the date you received your order to initiate a return. After this period, we are unable to offer a refund or exchange.
• Non-Returnable Items: Custom or personalized products are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To start a return, please contact us at [your email address] with the following information:

• Your order number.
• Reason for the return.
• If applicable, a photo of the damaged or defective item.

Once your return request is approved, we will provide you with the return shipping address. Please note that customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Please note:

• Shipping fees are non-refundable.
• For orders that qualified for free shipping, the cost of shipping will be deducted from your refund unless the return is due to a damaged or incorrect item.

4. Exchanges

If you received a defective or damaged item, we will be happy to replace it. Please contact us at [your email address] with your order number and a photo of the item, and we will arrange for a replacement to be sent to you as soon as possible.

5. Late or Missing Refunds

If you haven’t received a refund after the expected processing time, please take the following steps:

• Check your bank account or credit card statement again.
• Contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@nirvanaaromas.com, and we will assist you further.

6. Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of receiving your order. Include a photo of the damaged item or incorrect product, and we will arrange for a replacement or a full refund.

7. Return Shipping

• Customers are responsible for the cost of return shipping unless the item was incorrect or damaged upon arrival.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at:

Nirvana Aromas
Email: info@nirvanaaromas.com
Phone: +91 – 739 7800 731