Shoping FAQs
How do I place an order?
Simply browse our online shop, select the candles you love, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll be guided through the payment and shipping process.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment via PayPal for your convenience and security.
Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this window, we may not be able to make changes.
Do you offer gift wrapping?
Yes, we offer gift-wrapping services for an additional fee. You can select the gift wrap option at checkout, and we’ll package your candle in a beautiful, eco-friendly wrap perfect for any occasion.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier’s website.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you are unhappy with your product, please contact us within 7 days of receiving it. We accept returns on unused and undamaged candles. Unfortunately, we cannot accept returns on custom or personalized products.
Do you offer discounts for bulk or wholesale orders?
Yes! If you’re interested in purchasing candles in bulk or for wholesale purposes, please contact us directly for special pricing and details.
What if my candle arrives damaged?
We carefully package each candle to ensure it arrives safely. However, if your product arrives damaged, please email us a photo of the damage within 48 hours of receiving your package, and we will send a replacement or offer a refund.
How long does shipping take?
Our standard processing time is 2-3 business days. Shipping times vary based on location, but most orders within [your country] arrive within 5-7 business days after processing. You will receive a tracking number once your order ships.
Can I include a gift message with my order?
Yes, you can include a personalized gift message during checkout. We’ll print your message on a lovely card and include it with your order.
