At Nirvana Aromas, we strive to ensure your candles are delivered safely and in a timely manner. Below you will find all the details regarding our shipping and delivery processes.
1. Shipping Locations
We currently ship to addresses within India. Unfortunately, we do not offer international shipping at this time, but we hope to expand soon. Please stay tuned for updates on international delivery options.
2. Shipping Costs
- Standard Shipping: Shipping rates are calculated at checkout based on your location and the weight of your order.
- Free standard shipping is available on orders over INR 500.
- Expedited shipping options are available at an additional cost.
3. Processing Time
- Orders are processed within 2-3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
4. Delivery Time
- Standard Shipping: Orders are typically delivered within 5-7 business days after processing.
- Expedited Shipping: For faster delivery, we offer an expedited option, which takes 2-3 business days after processing.
Please note that delivery times may vary based on location, weather conditions, or during peak holiday seasons. We are not responsible for delays caused by the shipping carrier.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery. If you encounter any issues with tracking, feel free to contact us for assistance.
6. Lost or Delayed Orders
If your order is delayed beyond the expected delivery time, or if you believe it has been lost, please reach out to us, and we will work with the carrier to resolve the issue.
7. Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of receiving your order. Include a photo of the damaged item, and we will arrange for a replacement or refund.
8. Delivery Restrictions
We currently do not ship to P.O. boxes, military addresses (APO, FPO), or other specific restricted areas. If you have questions about delivery to your location, please contact us prior to placing your order.
9. Changes to Shipping Information
Once an order has been placed, shipping addresses cannot be changed. If you need to update your address, please contact us within 24 hours of placing your order.
10. Contact Us
For any additional questions or concerns regarding your delivery, please reach out to us at:
Nirvana Aromas
Email: info@nirvanaaromas.com
Phone: +91 – 739 7800 731