Effective Date: 14-10-2024
Welcome to Nirvana Aromas! By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making any purchases or using our site.
1. General Terms
By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian. These terms apply to all visitors, users, and customers of Nirvana Aromas.
2. Product Information
We make every effort to display accurate information about our products, including descriptions, pricing, and availability. However, we do not guarantee that product details or other content on our website will be completely accurate, current, or error-free.
3. Pricing and Payment
- All prices listed on our website are in [Currency] and may be subject to change without notice.
- We accept payments via major credit cards and PayPal. Payments must be made in full before orders are processed and shipped.
- In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for a product listed at the incorrect price.
4. Shipping and Delivery
- We ship orders within [your country], with shipping times estimated at 5-7 business days after order processing.
- Once your order has shipped, you will receive an email with a tracking number. We are not responsible for delays caused by the shipping carrier.
- Shipping costs will be calculated at checkout and are the responsibility of the customer unless otherwise stated in promotions or offers.
5. Returns and Exchanges
- If you are unsatisfied with your purchase, you may return unused, undamaged candles within 7 days of receipt for a refund or exchange. Customers are responsible for return shipping costs.
- Custom and personalized products are non-refundable unless defective or damaged.
- In the case of damaged products, please contact us within 48 hours of delivery with a photo of the damage, and we will issue a replacement or refund.
6. Custom Orders
We offer custom scents and personalized candle options. All custom orders are final sale and non-refundable unless the product arrives damaged or defective.
7. Intellectual Property
All content on our website, including but not limited to text, images, logos, and product designs, is the property of Nirvana Aromas and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without our written permission.
8. Limitation of Liability
Nirvana Aromas is not liable for any direct, indirect, incidental, or consequential damages that arise from the use or inability to use our products or website. In no event shall our liability exceed the amount paid by you for the product.
9. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume responsibility for the content or privacy practices of these external sites.
10. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which can be viewed [here](link to your Privacy Policy). By using our site, you consent to the collection and use of your information as described in the Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of [your country or state]. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts located in [your jurisdiction].
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our site after changes are posted constitutes acceptance of the revised terms.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Nirvana Aromas
Email: info@nirvanaaromas.com
Phone: +91 – 739 7800 731